Terms & Conditions
Transparent, fair, and traveler-first policies for reservations booked through cravel.in.
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1. Agreement to Terms & Eligibility
By reserving an expedition, purchasing a tour package, or paying a booking deposit on cravel.in, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you are booking on behalf of family members or a group, you confirm that you have the authority to bind all travelers in your party.
All travelers must be at least 18 years of age to book independently. Minors must be accompanied by a parent, legal guardian, or authorized family member.
2. Reservation Process & 30% Token Deposit
To secure your preferred departure date, batch capacity, and hotel allocations, cravel.in requires an advance token deposit of 30% of the total package estimate.
- Upon receipt of the 30% deposit, your seats and private 4x4 SUV are instantly locked.
- The remaining 70% balance payment must be settled at least 10 days prior to departure.
- Payments can be made via UPI, Net Banking, Credit/Debit cards (Razorpay / Stripe), or direct bank transfer.
3. Cancellation & Refund Policy Slabs
We understand that life happens and plans change. cravel.in provides one of the most transparent refund policies in the Indian travel industry:
* Refunds are processed back to the original source within 5 to 7 business days. Non-refundable portions under 15 days cover non-refundable hotel advance blockages and high-altitude wildlife permit fees.
4. High-Altitude Expeditions & Medical Protocols
Expeditions to Leh Ladakh (11,500 ft to 17,982 ft) and Spiti Valley present unique physiological conditions. Travelers must follow all acclimatization recommendations given by our certified mountain captains:
- Mandatory complete rest for the first 24 to 36 hours upon arrival in Leh.
- Hydration with 3 to 4 liters of clean water daily.
- All cravel.in expedition vehicles carry portable medical oxygen cylinders for emergency use.
- Consult your personal physician regarding altitude sickness medications (e.g. Diamox) before embarking.
5. Mountain Pass Closures & Weather (CravelCover Assurance)
In high Himalayan regions, extreme weather (snowstorms, landslides) may occasionally lead authorities to temporarily shut passes such as Khardung La, Chang La, or Zoji La.
Under our complimentary CravelCover Assurance, if a mountain pass is closed due to acts of nature, cravel.in will re-route your itinerary to safe, premium alternative locations at zero additional vehicle surcharge.
6. Private 4x4 Fleet Regulations
Every booking made with cravel.in includes a dedicated, private 4x4 vehicle (Mahindra Scorpio, Toyota Innova, or Force Tempo Traveller for large families) with a certified local chauffeur:
- Vehicles are strictly sanitised and inspected prior to each departure.
- No random passengers or third parties will ever be added to your private vehicle.
- Drivers adhere strictly to local speed regulations and mountain safety guidelines.
7. Luggage, Postpaid SIMs & Mandatory Government IDs
Due to Union Territory regulations in Jammu & Kashmir and Ladakh:
- Identification: All travelers must carry a valid Government photo ID (Aadhaar Card, Passport, or Voter ID).
- Mobile Connectivity: Non-J&K prepaid mobile SIM cards do not work due to telecom security rules. You must carry a postpaid SIM (Jio, Airtel, or BSNL).
- Luggage: Maximum recommended luggage is 15 kg per traveler in a soft duffel or medium rolling suitcase to fit comfortably in SUV boots.
8. Limitation of Liability
While cravel.in takes every precaution to ensure passenger safety, travelers participate in outdoor adventure activities (including Shikara rides, Gondola cable cars, Bactrian camel rides, and high-altitude road transit) at their own discretion. Comprehensive travel and medical insurance is strongly recommended for all guests.
9. Legal Entity, Jurisdiction & Grievance Officer
These terms are governed by the laws of India. Any legal disputes shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.
Official Grievance Officer: